Supporting Workforce Development

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“Thank you very much again to you and your team for the great job done on this project. It has been lovely working together and hopefully it won’t be a singular occurrence,”

Andra Chiscop, Project Manager, (Mental Health Programme – North, HEE).

12th February 2022
Case study

Developing a framework that will identify, implement and train peer support workers within a wide range of clinical specialities.

The Client: Health Education England

The Challenge

Peer support workers improve patients’ experience of care and support improvements in population health outcomes. A number of peer support programmes around mental health already exist, Health Education England (HEE) asked for our support in developing a framework that would enable this role to work across a broader range of clinical specialities.

Our Approach

To make sure that the framework was based on sound evidence, we conducted a thorough literature review. We also talked with a wide range of stakeholders, including existing peer support workers, to find out more about their experiences. To design the framework, we used our learnings from these conversations and our existing knowledge, working collaboratively with colleagues across the health and voluntary sectors.

The Outcome

We developed a framework that included how to recruit for and embed the role, including training materials.

  • We provided recommendations about which clinical areas would benefit the most from peer support workers and advised on the best way to collaborate with the voluntary sector.
  • As the framework is rolled out across more clinical specialties more patients will be able to experience the benefits from both being a peer support worker and from accessing the support they offer.






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