The Client: Health Education England
Peer support workers improve patients’ experience of care and support improvements in population health outcomes. A number of peer support programmes around mental health already exist, Health Education England (HEE) asked for our support in developing a framework that would enable this role to work across a broader range of clinical specialities.
To make sure that the framework was based on sound evidence, we conducted a thorough literature review. We also talked with a wide range of stakeholders, including existing peer support workers, to find out more about their experiences. To design the framework, we used our learnings from these conversations and our existing knowledge, working collaboratively with colleagues across the health and voluntary sectors.
We developed a framework that included how to recruit for and embed the role, including training materials.