The client: Primary Care 24 (PC24)
PC24 faced challenges around financial sustainability and recruiting, as well as retaining salaried staff. We were asked to develop a transformation strategy that would enable them to deliver a financially sustainable GP service, supported by a resilient salaried workforce.
We wanted to make sure that the options we developed were realistic and would work for PC24 and their staff. Talking with a range of stakeholders helped us to find out more about their experiences and what they thought the main issues were for them. We provided mentoring and training to staff to enable Primary Care 24 to sustain professional management of their future programmes of work.
We developed a comprehensive and evidence-based strategic outline case for PC24 executive staff to present to NHS England Primary Care. It included: