Analysing Public Consultation Responses

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“It is good to be able to commission an independent service such as we required from an NHS organisation. The Transformation Unit’s quote was competitive…but more importantly it was immediately apparent that we were on the same wavelength. In addition, all the people I dealt with were professional and respected what we were trying to achieve.”

Liz Patroe, Head of Partnership & Engagement, NHS Guildford and Waverley CCG

10th February 2022
Case study

Informing the development of a future model of care for stroke services in West Surrey

The Client: NHS Guilford and Waverley Clinical commissioning Group

The Challenge

Plans were developed to improve health outcomes and patient and carer experience, based on evidence from areas that already have centralised stroke care, such as London and Greater Manchester. Before commissioners could consider implementing any changes, they had to listen to the views and opinions of the public and stakeholders by undertaking a formal public consultation. We were commissioned to provide an independent in-depth analysis of their public consultation and to identify main themes and relevant data from the public’s feedback.

The Approach

Our focus was to provide analysis of the key messages and responses that could be used to support decision making at the next stage. We provided an in-depth analysis which included a quantitative analysis showing how each area had responded. We looked at characteristics such as age, gender and caring responsibilities, as well as qualitative analysis providing information about the underlying reasons, opinions and motivations of responses.

The Outcome

Our report informed the discussion and decisions taken by Guildford and Waverley CCG and North West Surrey CCG regarding the future model of stroke care in West Surrey.

The report will support NHS Guildford and Waverley CCG in providing high quality stroke services. Recruiting and retaining highly qualified stroke specialist staff will be easier if services are improved.

 

 

 

 

 

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